Refund policy

EXCHANGES

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 

We only replace items if they are defective or damaged and unusable (i.e leaking). Dented or spoiled packaging does not come under damaged product category. However, please note, our products are always wrapped with bubble wrap and damages are unlikely to happen. If you need to exchange it for the same item, send us an email at sales@lavoca.co

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and bubble wrap.

To complete your exchange, we require a receipt or proof of purchase and photos of the product(s).

Please do not send your purchase back to our address. and e-mail us first and we will assist you. 

Once your exchange/return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed, and shipped back to you. 

In the case of an exchange rejection, the customer bears the costs of the shipping.

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REFUNDS

L'AVOCA does not offer refunds. If your product is damaged, please refer to our exchange policy above. 

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Gift Cards

Gift Cards are not refundable nor exchangable.

Shipping

You will be responsible for paying for your own shipping costs for sending your item to us. Shipping costs are non-refundable. If your exchange was approved, the cost of return shipping will be on us (from L'AVOCA to You). Otherwise all Shipping costs are to be paid by you in the case of an exchange rejection.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchange item.